Frequent Asked Questions
Do you only sell over the collar bandanas? No! All of our bandanas can be converted to a tie on bandana by adding the customization option to your cart!
How long will it take to get my order? All of our orders are made to order by us! We aim to get your order to you as quick as possible. Orders are usually shipped within 6 business days of placing your order! (Preorders and our monthly bandana boxes are shipped according to the item’s description!) Once you receive your tracking number, please allow 36-48 hours for it to update. US orders usually take 2-4 business days to be delivered once your item has been received and scanned in by USPS. International orders can take up to 21 business days to be delivered.
Are bow ties machine washable? Collars can be machine washed but it is not recommended. The collar's hardware can be damaged or can damage other items. Bow ties are not machine washable. They can be removed from collar and rinsed with warm water and mild soap, then left to dry naturally. Direct sunlight may cause fading.
Do you pay customs' fees or taxes? We are not responsible for customs' fees or taxes. Please contact your customs office for more information. Any orders that are returned because the customs’ fee or taxes were not paid will be issued a refund minus the full shipping cost of $14.50 and 35% restocking fee.
Can I return or exchange my order? Because our items are made to order just for your fur baby, we do not accept returns. We want you to love your order and if you are not completely satisfied, please contact us so we can resolve your issue!
What should I do if I entered in the wrong shipping address? Please contact us ASAP so that we can get it updated for you! Once we ship your order, no more changes will be allowed. Any order that is returned back to us because of the wrong shipping address will be issued a refund minus the cost of shipping. Domestic shipping is $4.99 and international shipping is $14.50. If you would like your order to be reshipped, you will be responsible for the full shipping cost. Any orders that are ‘return to sender’ are subject to a full refund minus shipping costs and 35% restocking fee.
If your order is unable to delivered and it is returned to us, you will be responsible for the costs to reship your order.
Do you ship worldwide? Heck yeah, we do!
How do I get in contact with you? You can reach us at email@example.com